Legal
How Sand & Nile collects, uses, stores and protects the personal information you share with us.
Last updated: January 2026
This document is provided as a working draft based on international e-commerce practice. It will be reviewed and finalised by Sand & Nile's legal counsel before commercial launch.
Sand & Nile is a premium healthcare and skincare company specialising in the import, export, distribution and manufacturing of medical and cosmetic products across the United Arab Emirates and Egypt. In this policy, "we", "us" and "our" refer to Sand & Nile.
This policy explains what personal information we collect when you visit our website, subscribe to our communications, submit a distributor enquiry, or contact our team.
Information you provide: name, email address, phone number, company name, country, city, business type and the content of any message or enquiry you send us.
Information collected automatically: device type, browser, approximate location derived from IP address, referring pages and interactions with our website, gathered through cookies and similar technologies.
We do not knowingly collect information from children under the age of 16.
To respond to enquiries, provide customer support and process distributor or wholesale requests.
To send newsletters, product news and offers where you have asked to receive them.
To improve our products, website performance and the relevance of our communications.
To meet legal, regulatory and record-keeping obligations in the jurisdictions where we operate.
We process personal data on the basis of your consent, the performance of a contract or pre-contractual steps you request, our legitimate business interests, and compliance with applicable law.
Where processing relies on consent, you may withdraw that consent at any time without affecting processing carried out before withdrawal.
We never sell your personal information. We share it only with service providers acting on our behalf — such as email delivery, CRM, analytics, logistics and payment partners — under contractual confidentiality obligations.
We may disclose information where required by law, regulation, court order, or to protect the rights, safety and property of Sand & Nile, our customers and partners.
As we operate across the United Arab Emirates and Egypt, your information may be processed outside your country of residence. Where this occurs, we apply appropriate safeguards so that your data continues to receive an equivalent level of protection.
We keep personal information only for as long as necessary to fulfil the purposes described in this policy, or for longer where required by tax, commercial or regulatory obligations. When data is no longer required, it is securely deleted or anonymised.
We apply technical and organisational measures — including encrypted transmission, access controls and restricted internal permissions — to protect personal information against loss, misuse and unauthorised access. No method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.
Subject to applicable law, you may request access to your personal data, correction of inaccurate data, deletion, restriction of processing, portability, or object to processing for direct marketing purposes.
To exercise any of these rights, contact us using the details on our Contact page. We respond to verified requests within the timeframes required by applicable law.
We may update this policy from time to time. The revised version will be published on this page with a new effective date.
For any privacy question or request, please contact us through the Contact page. Our official privacy email address will be published once our business email accounts are live.
