Return & Refund Policy

You may request a return within 14 days of delivery, provided the product is unused, unopened and in its original sealed packaging with all seals and labels intact.

For hygiene and safety reasons, opened or used skincare products cannot be returned unless they are faulty, damaged in transit or incorrectly supplied.

Promotional items, samples and gift sets that have been partially used are not eligible for return.

If your order arrives damaged, faulty or incorrect, contact us within 48 hours of delivery with your order reference and photographs. We will arrange a replacement or a full refund, including delivery charges, at no cost to you.

Send us your order number, the items concerned and the reason for the return through the Contact page or WhatsApp. Our team will confirm the return address and the collection method.

Returns sent without prior authorisation may not be accepted.

Approved refunds are issued to the original payment method within 7 to 14 business days of the returned goods being received and inspected. The time for funds to appear depends on your bank or payment provider.

Original delivery charges are refunded only where the return results from our error or a faulty product.

Exchanges are offered subject to stock availability. Where the requested item is unavailable, we will issue a refund or a credit note at your preference.

Returns for pharmacies, clinics and distribution partners follow the terms of the signed supply agreement, including batch traceability, minimum shelf-life on return and agreed restocking conditions.