Legal
Processing times, delivery coverage and shipping conditions for retail and wholesale orders.
Last updated: January 2026
This document is provided as a working draft based on international e-commerce practice. It will be reviewed and finalised by Sand & Nile's legal counsel before commercial launch.
Orders are prepared within one to two business days of confirmation. Orders placed on weekends or public holidays are processed on the next business day.
You will receive a confirmation as soon as your order is dispatched, together with tracking details where the carrier provides them.
United Arab Emirates: typically two to four business days from dispatch.
Egypt: typically three to six business days from dispatch, depending on the governorate.
Other markets: international delivery is arranged case by case for wholesale and distribution partners.
Timelines are estimates and may be affected by carrier capacity, customs clearance, weather and peak seasons.
Shipping charges are calculated at checkout based on destination, weight and service level. Any applicable duties, taxes or clearance fees for cross-border shipments are the responsibility of the recipient unless agreed otherwise in writing.
Bulk orders for pharmacies, clinics, beauty centres and distributors are shipped on agreed commercial terms, including lead times, incoterms and consolidated freight. Your account manager confirms the schedule for each shipment.
Sun-care formulations are shipped in protective secondary packaging. We recommend storing products below 30°C and away from direct sunlight on arrival to preserve formulation stability.
Please ensure delivery details are complete and accurate. We are not responsible for delays or failed deliveries caused by incorrect addresses or unavailability of the recipient.
If a shipment arrives damaged or incomplete, contact us within 48 hours of delivery with photographs of the parcel and its contents so we can resolve the case with the carrier.
